Dominik Consulting

Principal

August 2002 to Present

• Specializing in various technology infrastructure/hardware issues, internet access, networking (LAN/WAN) issues, web site construction and composition
• Additional input on business continuity, resource allocation, and strategic IT planning
• Recently concluded three-month contract at local financial firm analyzing security and implementing account settings for 55,000-user multi-platform network
• Programming in Visual Basic and PERL, along with multiple database systems
• Database development and programming upgrades for multiple client-required solutions

Frontstep

Software & Network Engineer

December 2000 to July 2002

• Sole responsibility for "tier four" product support of the eCRM product, SQL Server issues and technical research into areas such as replication and database integrity
• Developed and implemented procedures and systems for performance benchmarking of eCRM products in complex multi-platform, multi-system environments
• Implemented dedicated test environment, reducing travel time and delay costs by thousands of dollars per quarter, and improving overall customer satisfaction
• Developed, documented, implemented, and conducted procedures for testing effect of new operating system patches on overall eCRM performance and stability
• On-site customer support when required for particularly difficult issues
• Program development/conversion in SQL, Crystal Reports, Visual Basic
• Responsible for business continuity/disaster recovery for local office
• Planned and executed office move which resulted in two hours of off-peak downtime
• Maintained an aging collection of technology assets within a very limited budget

Great Clips, Inc.

Information Technologies Manager

September 1997 to November 2000

• Supervision of employees and contractors for Great Clips corporate office, in addition to budgetary, policy creation, and policy enforcement responsibilities
• Responsible for all technology-related issues for the entire enterprise
• Hands-on desk-side and phone support for all issues in mixed Mac/PC/Unix environment
• Implemented cross-platform Microsoft Exchange e-mail system which reached breakeven within the first year
• Created and tested disaster recovery plan for IT-related issues, drafted disaster recovery plan for entire enterprise, including remote training center sites, reducing insurance costs
• Performed significant programming upgrades to internal databases, minimizing confusion and increasing billing accuracy for twice-yearly national conference events
• Planned/implemented LAN/WAN network and server improvements which reduced bottlenecks and improved data access for all 150 employees, saving $8000 in new equipment expense
• Developed training materials for users on a wide range of internally used products
• Started user groups for key applications to reduce outside training costs and leverage specific product expertise throughout the organization
• Developed and enforced policies and procedures for all IT-related issues
• Developed and implemented corporate intranet site, including content guidelines

Ban-Koe Systems

Implementation Project Manager

May 1991 to September 1997

• Responsible for configuration, installation, project leadership and support of all Kronos time & attendance products, managing projects that tracked time for over 1 million people
• Managed medium-to-large implementation projects, along with projects that required specific technical skills or unique problem-solving abilities
• Developed training materials for off-the-shelf and custom products
• Analyzed and wrote specification documents for custom software solutions required by clients
• Only person in the world certified to install on all major Kronos platforms in 1996, with experience in DOS, Windows, AIX, SCO UNIX, AS/400, and VMS systems
• Reduced support calls for peak events by 60% and increased customer new-product awareness by developing customer newsletter with technical tips and reminders, in addition to new product announcements
• Helped to write manual for implementation of non-DOS products, which became Kronos corporate standard for the AS/400 product
• Wrote user documentation for AS/400 product which was incorporated into the main software manual and used by clients for ISO 900X certifications